Frequently Asked Questions

General

What are your hours of operations?

We proudly provide prearranged car services 24 hours a day, 7 days a week, 365 days a year.

Am I supposed to wear a face mask during the ride?

Guests are no longer required to wear masks during the duration of the ride unless it is required by local law. It is suggested to follow the latest federal law and travel regulations everywhere you travel. Our chauffeurs thoroughly clean and sanitize our vehicles after every ride for everyone’s protection. You may always free to use a mask at your discretion.

Are there partition screens in the cars?

Some vehicles, including limos have partition screens for your privacy and entertainment. However, our standard vehicles such as our sedans and SUV’s do not unless it is required by local regulations.

Are chauffeurs able to assist guests with luggage?

Absolutely! Our friendly chauffeurs can assist you with loading and unloading your luggage.

What type of transportation services do you provide?

Sunshine Limo offers a wide variety of chauffeured transportation services, including but not limited to:

Corporate Transportation, Airport Transfers, Wedding Transportation, Transportation to Stadium and Other Large Events, Cruise Port Transfers, and Transportation to Non-Emergency Doctor Visits.

Do you offer hourly bookings?

Absolutely! Hourly bookings are available for any of our luxury vehicles and limos. Hourly rides offer guests a safe, reliable and private space with a chauffeur for two or more hours. Itineraries may always be provided in advance, or you may direct your private chauffeur during your ride.

Do you provide shuttle transportation?

Yes, we provide private shuttle transportation services.

How many guests can you transport?

The passenger capacity depends on the vehicle type. The maximum for each vehicle is displayed during the booking process.

How long will the chauffeur wait for me?

For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary, and you will only be charged for the additional 15 minutes’ wait time. Please contact us if you know you may be delayed, so that we can find a workaround for you.

Airport and long-distance train station pickups come with one hour of complimentary wait time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals (where possible).

How can I make changes to my booking?

Our reservation specialists are readily available to assist you with any changes you may need. Each vehicle has its own specific procedure for changes with no penalties, ranging anywhere from 3 hours to 8 days, depending on the vehicle and request. All modifications are handled on a case-by-case basis depending on the timing.

What is the cancellation policy?

Sunshine Limo understands not everything always goes as planned, that’s why we proudly offer our guests the ability to modify and cancel most one-way rides up to 60 minutes prior to the pickup time. Our exceptions are specialty limos, hourly long-distance transfers, which must be changed or canceled 24-48 hours in advance depending on the request.

How are you keeping my information secure?

Our client’s security and confidentiality is our top priority. We use encrypted booking technology, and we will never sell your information to third parties.

Do you ever offer discounts or coupons?

Absolutely! Simply join our mailing list to stay informed with all our seasonal and promotional discounts.
Additionally, we always offer discounted rates for account members and active military members.

How do I recover lost property?

If you or the guest you’re booking for leaves an item behind in the vehicle after their ride, the chauffeur may contact the guest directly to arrange to return it, or they may contact us directly via phone for further assistance.

How do I rate my ride?

Please feel free to leave feedback on your chauffeur and vehicle after your ride. Your feedback helps us make our service even better.

What if I have more luggage than the baggage allowance for my booking?

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity.

Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

What if my by-the-hour ride ends outside of the city it started in?

If you make an hourly booking that ends in a different city from the pickup location, you will be charged for the additional distance it takes the chauffeur to return to their city.

Can you smoke in the vehicle?

To ensure cleanliness and air quality for all our guests and chauffeurs, smoking is not permitted. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking.

Violating this policy can result in additional charges.

Do you offer intercity rides?

Sunshine Limo provide intercity rides in all vehicles and limos.

How far in advance can I book a ride?

You may prearrange your luxury car or limo months in advance or as soon as 60 minutes before your request pickup. We highly recommend securing your ride with as much lead time as possible.

Do you offer an event / VIP service?

Our dedicated event team can handle the entire ground transportation organization and execution for your events or VIP services wherever needed. We can assist you with any planning, implementation, and onsite coordination you may need with your event.

For further information or to request a quote contact us at csr@sunshineluxlimo.com.

Where will the chauffeur meet me at airports?

We proudly provide complimentary Meet & Greet services for all airport pickups, unless not permitted by airport. Your chauffeur will be standing by at baggage claim with a personalized pickup sign. For airport pickups where the meeting point is different, the location will be written in the booking confirmation email.

Do the vehicles have Wi-Fi?

Most vehicles offer Wi-Fi connectivity, but this is not yet a fleet-wide feature.

How can I contact my chauffeur?

Your chauffeur’s name and phone number will be sent to the guest one hour before pickup via SMS. All our chauffeurs are uniformed and are required to hold up a sign with your last name or company name unless for all airport pickups.

Do you have car seats and booster seats available?

We offer complimentary child seats or booster seats. Simply add your request at the time of booking including the age and weight of the child.

NOTE: Due to liability issues our chauffeurs are not permitted to install safety seats. Chauffeurs may assist you with installing the child seat however you are responsible of ensuring it has been installed correctly.

Payment

Which payment options are available?

We accept all types of credit cards – Visa, MasterCard, Discover and American Express cards. Cash payments must be approved by account services 24 hours prior to the scheduled pickup.

Business accounts can also request monthly invoices, instead of paying on a ride-by-ride basis. Please contact csr@sunshineluxlimo.com for additional information.

When will my credit card be charged?

If you are using a credit card, once you have made your booking, we reserve the funds on your credit card with a pre-authorization. On special request and limos, we require a deposit of 25% at the time of booking. Your card is only charged 24 to 48 hours after the ride is completed. We can prearrange advance payments via phone or online for relatives or friends.

Can I change the payment method for an upcoming ride?

Yes. Payment may be changed up to 1 hour prior to the scheduled pickup via phone with one of our reservation specialists.

Are you charging extra if my flight is delayed?

There is no additional charge if your flight is delayed as we monitor all flights real-time. We do ask you to provide us with the new flight number in the event your flight changes. You will be responsible for the Full Charge for No Shows.

Is there an extra fee for an additional stop?

Yes, based on the location of the stop. There will be an additional charge of $20 if the stop is on the way and no longer than 15 min. An extra stop should be requested at the time of the reservation.

Are the prices shown per person or per vehicle?

All rates shown are per vehicle and include all taxes, gratuities, and fees.

What factors influence the price?

Rates are determined by the distance/duration (depending on whether it’s a one-way ride or a booking by the hour). All rates are all-inclusive, covering the chauffeur’s gratuity, any tolls, parking fees and taxes.

Do I need to tip the chauffeur?

No. Tips and gratuities are already included in our rates, as well as all taxes, tolls, and fees.

Am I charged for additional wait time if my chauffeur arrives early?

No. Your complimentary wait time starts at your scheduled pickup time, no matter how early the chauffeur arrives. The complimentary wait time is one hour for airport and long-distance train station pickups, and 15 minutes for all other pickups. By providing your flight details when booking, your chauffeur will be able to track your flight and adjust accordingly in case of any changes.

Do you ever offer discounts or coupons?

Absolutely! Simply join our mailing list to stay informed with all our seasonal and promotional discounts.
Additionally, we always offer discounted rates for account members and active military members.